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To guarantee fresh, delicious food for your event, we recommend placing your catering order at least **36 hours before your event time**. This gives our kitchen team time to prepare everything perfectly.
If you need something sooner, please contact us directly by calling one of our stores.
We are currently working on our delivery process. Watch this space. For now, only pick-up is available from our stores.
Our sandwiches and platters are prepared fresh and served **cold** – perfect for immediate eating or serving at your event.
Absolutely! If you have specific preferences, please add a note when ordering.
We can label items on request, just include labeling instructions in your order notes.
Yes, we offer a range of options for different dietary needs.
*Vegetarian and vegan options:* available and clearly marked on our menu.
*Gluten‑free options:** we have items with gluten‑free ingredients, but please be aware our kitchens are not entirely gluten‑free environments.
We provide cutlery for any salad or dessert order, and napkins with every catering order.
We do not provide wait staff or setup teams, our catering is delivered ready to serve.
We accept all major credit and debit cards. Payment must be completed at the time of ordering.
You can amend your order up to **36 hours before delivery or pick‑up**. Just contact our support team with your updated details.
Cancellations are accepted up to **36 hours before your scheduled delivery or pick‑up time**. Please reach out as soon as possible to our team at info@sansan.au to arrange a refund.
Yes! You can choose *pick‑up* during checkout and collect from the store you select.
We’re happy to help guide you on quantities, just contact us with your guest count and preferences.