Ordering & Delivery
How far in advance do I need to place a catering order?
To guarantee fresh, delicious food for your event, we recommend placing your catering order at least **36 hours before your event time**. This gives our kitchen team time to prepare everything perfectly.
Can I order catering for the same day?
If you need something sooner, please contact us directly by calling one of our stores.
Do you deliver?
Yes! We offer delivery to local postcodes surrounding our stores. Delivery fees and minimum spend requirements apply – please check the delivery options during checkout.
What are your delivery times?
Food, Customisation & Dietaries
Are the sandwiches served cold or hot?
Our sandwiches and platters are prepared fresh and served **cold** – perfect for immediate eating or serving at your event.
Can I customise ingredients or remove items?
Absolutely! If you have specific preferences, please add a note when ordering.
Do you label individual items?
We can label items on request, just include labeling instructions in your order notes.
Do you cater for dietary needs (e.g., vegan, vegetarian, gluten‑free, halal)?
Yes, we offer a range of options for different dietary needs.
*Vegetarian and vegan options:* available and clearly marked on our menu.
*Gluten‑free options:** we have items with gluten‑free ingredients, but please be aware our kitchens are not entirely gluten‑free environments.
Service & Setup
Do you provide plates, cutlery, or napkins?
We provide cutlery for any salad or dessert order, and napkins with every catering order.
Can you provide staff to serve at my event?
We do not provide wait staff or setup teams, our catering is delivered ready to serve.
Payment & Changes
What payment methods do you accept?
We accept all major credit and debit cards. Payment must be completed at the time of ordering.
Can I make changes after I’ve placed my order?
You can amend your order up to **36 hours before delivery or pick‑up**. Just contact our support team with your updated details.
Can I cancel my order?
Cancellations are accepted up to **36 hours before your scheduled delivery or pick‑up time**. Please reach out as soon as possible to our team at info@sansan.au to arrange a refund.
General
Yes! You can choose *pick‑up* during checkout and collect from the store you select.
To guarantee fresh, delicious food for your event, we recommend placing your catering order at least **24 hours before your event time**. This gives our kitchen team time to prepare everything perfectly.
What if I’m not sure how many platters I need?
We’re happy to help guide you on quantities, just contact us with your guest count and preferences.