San San– Catering Terms & Conditions
Welcome to San San Sandwich Shop Catering (“San San”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our online catering services and ordering system. By placing an order, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing our website and placing a catering order, you agree to these Terms & Conditions. If you do not agree, please do not use our catering services.
2. Ordering and Payment
2.1 You must provide accurate, current, and complete information when placing an order, including contact details and delivery information.
2.2 All orders are subject to availability and acceptance by San San. We reserve the right to refuse or cancel any order at our discretion.
2.3 Payment must be completed at the time of placing your order through our secure online payment system. Orders will not be processed until payment is received.
3. Cancellation, Changes & Refunds
3.1 Cancellation Deadlines:
· Orders scheduled for pick-up or delivery on a weekday (Tuesday–Friday) must be cancelled at least 24 hours in advance.
· Orders for Saturday, Sunday, or Monday must be cancelled by 2:00 pm on the prior Friday.
3.2 Refunds & Replacements: If you are unhappy with your order, please contact us within 48 hours of pick-up or delivery. Refunds or replacements may be offered if the item is faulty, incorrect, or does not meet consumer guarantees under Australian consumer law.
3.3 To request a cancellation or refund, contact our Customer Service Team at: · Email: info@sansan.au · Phone: 0450 353 523
4. Allergens & Dietary Information
We make every effort to list allergens and nutritional information clearly, but allergens (including gluten, meat, dairy, nuts, etc.) may still be present due to cross-contact during preparation. If you or your guests have serious allergies, please contact us before ordering.
5. Pick-Up & Delivery
5.1 Pick-Up: All orders must be collected at the agreed time and location.
5.2 Delivery:
· You must provide accurate delivery address and contact details.
· You are responsible for ensuring someone is present to receive orders.
· San San is not liable for delays due to traffic, weather, or circumstances outside our control.
6. Changes to Services and Pricing
We reserve the right to change, suspend, or terminate our online ordering system, menu offerings, pricing, or delivery fees at any time without prior notice.
7. Promotional Offers
Any discounts or promotions are subject to specific terms and conditions and may not be combined with other offers unless explicitly stated.
8. Intellectual Property
All content on our site (text, images, logos, graphics) remains our property and is protected by copyright laws. You may not use our content without permission.
9. Limitation of Liability
To the extent permitted by law, San San will not be liable for any loss, damage, or injury arising from your use of our catering services, except where required under consumer law.
10. Privacy
When you place an order, we collect and use personal information in accordance with our Privacy Policy. You can view our Privacy Policy.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of New South Wales courts.
12. Contact Us
If you have questions about these Terms, contact us at: Email: info@sansan.au